ur777 Privacy Policy

This Privacy Policy ("Policy") is issued by ur777 and applies to all users who access, register for, or use the ur777 online gambling platform through the website ur777.one or related digital channels. "Personal information" refers to any data that can identify you directly or indirectly, including your name, email address, phone number, payment information and usage data.

This Policy does not apply to third-party websites or services you may access through links or other integrations. ur777 is not responsible for the privacy practices of those third parties.

ur777 collects information in two main categories:

2.1 Information You Provide Directly

• The username and password you create when registering your account
• The email address and mobile phone number used for verification
• E-wallet or payment method details such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and related cryptocurrency information
• Identity verification information including your MyKad number or valid identification document when required for KYC compliance
• Any information you provide when contacting customer support

2.2 Information Collected Automatically

• IP address, device type, operating system and web browser used
• Log data including dates, times and pages visited
• Transaction records — deposits, withdrawals and betting history
• Cookies and related tracking technologies for website functionality improvement
• General geolocation data for licensing compliance purposes

Information collected is used solely for legitimate and necessary purposes for the operation of the ur777 platform:

ur777 does not disclose your personal information to outside parties without your consent, except in the following limited and controlled circumstances:

• Payment service providers — e-wallet providers, FPX gateways, DuitNow platforms and cryptocurrency service providers that process your financial transactions. They are bound by strict confidentiality agreements.
• Game software providers — game developers such as PG Soft, Pragmatic Play, JILI and Spribe to ensure a smooth gaming experience and valid audits.
• Licensing authorities — regulatory bodies under ur777's international licensing when required for audits and compliance.
• Law enforcement — only when required by a valid court order or official request from authorities.

All third parties that receive user data are bound by data protection agreements requiring them to maintain the confidentiality of that information and use it only for the stated purposes.

The ur777 website uses cookies and similar technologies to improve the user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — required for basic website functions such as login sessions and account security. Cannot be disabled.
• Functional cookies — store your preferences such as language and display settings for ease of use.
• Analytical cookies — help us understand how users interact with the platform for ongoing improvement.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect the full functionality of the ur777 platform.

ur777 implements adequate technical and organisational measures to protect your personal information from unauthorised access, loss, damage or disclosure. These measures include:

• Data encryption during transmission using 256-bit SSL/TLS protocol
• Storage of passwords in a hashed format that cannot be reversed
• Continuous security monitoring and periodic penetration testing
• Role-based access controls for internal staff
• Secure and encrypted data backups
• Established incident response procedures to address data breaches

In the event of a data security breach that may affect the rights or freedoms of users, ur777 will notify affected users within a reasonable time via email or in-platform notification.

As ur777 operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In all such cases, ur777 ensures that a level of data protection equivalent to international standards is maintained through:

• Data transfer agreements that comply with international data protection standards
• Use of certified data centres that meet high security standards
• Regular monitoring of third-party data storage service providers

ur777 may send you promotional information such as bonuses, special offers and platform updates via email or in-account notifications, based on the consent you provided during registration.

You may withdraw this marketing consent at any time by:

• Using the unsubscribe link in every promotional email
• Updating your communication settings in your account profile
• Contacting our support team via live chat or email

Withdrawing marketing consent does not affect important transactional communications such as deposit confirmations, security notifications or information related to your withdrawals.

ur777 retains your personal information only for as long as necessary to fulfil the purposes stated in this Policy or as required by legal and licensing obligations. Generally:

• Active account data is retained for the duration your account remains active
• Financial records are retained for at least seven years for audit and compliance purposes
• KYC records are retained for five years after account closure
• Support communication logs are retained for three years

When data is no longer required, it will be securely deleted or anonymised using established procedures.

ur777 reserves the right to modify this Privacy Policy from time to time to reflect changes in services, legal requirements or industry best practices. Any significant changes will be communicated to users through:

• Notifications within registered users' accounts
• Notification emails to registered addresses
• A clear notice on the website's main page

The "Effective" and "Last updated" dates at the top of this page reflect the current version of the Policy. Continued use of the ur777 platform after changes take effect is considered your acceptance of the updated Policy.

This Privacy Policy is governed by the laws applicable to ur777's international licensing. Any privacy-related disputes that cannot be resolved through internal support channels will be referred to the appropriate dispute resolution body based on the terms of ur777's operating licence.

Malaysian users are reminded that the responsibility to comply with applicable local laws rests with the user themselves, and ur777 operates under international licensing that is independent of Malaysian Government regulatory oversight.